Shipping Policy
At Velina, we're committed to delivering your order safely and on time.
Shipping Times
All orders are processed and shipped within 7 to 10 business days. Once your order has shipped, you'll receive a confirmation email with tracking information.
Money-Back Guarantee
We want you to be completely satisfied with your purchase. That's why we offer a 60-day money-back guarantee on all orders. If you're not satisfied for any reason, simply contact us for a hassle-free return.
Product Warranty
Every order comes with a 3-month warranty. If any defects or issues arise with the product during this period, please contact us and we'll find a solution.
Discreet Shipping
All orders are shipped in discreet, neutral packaging with no indication of the contents. Your privacy is protected at every stage of delivery.
Delayed Orders
If your order is delayed beyond the estimated delivery date, please contact our support team at support@velinacubes.com. We're happy to help and will make sure you receive your order as quickly as possible.
Contact
For any questions about your delivery, you can reach our team at support@velinacubes.com. We respond within 24 hours, 7 days a week.
Thank you for choosing Velina!
