Satisfaction Guarantee
You have 60 days from the day you receive your order to decide whether the product is right for you. No stress. No pressure. Take your time.
Used Product — 50% Refund
If you've used the product and it isn't right for you, simply contact us within 60 days at support@velinacubes.com. We'll refund 50% to your original payment method. You keep the product. For hygiene reasons, used items cannot be returned — so there's no return required, no uncomfortable shipping, and no questions asked.
Unused Product — Full Refund
If the product is still sealed and unused in its original packaging, contact us within 60 days for a full 100% refund. We'll provide a prepaid return label and process your refund within 10 business days of receiving the item.
Damaged or Defective Product
Please inspect your order as soon as it arrives. If your item is damaged or defective, or if you received the wrong product, contact us right away at support@velinacubes.com. We'll send you a replacement or issue a full refund — whichever you prefer. No waiting.
Refund Processing
Refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account, as processing times vary by bank. If more than 15 business days have passed since your refund was approved, please contact us at support@velinacubes.com.
Discretion and Confidentiality
All orders are shipped in discreet, neutral packaging with no indication of the contents. Refunds appear on your statement under the name of our payment processor — not under the product or brand name. Your privacy is protected at every step.
Contact
If you have any questions, you can reach our support team at support@velinacubes.com. We respond within 24 hours, 7 days a week.
